Learning Centre – 
FAQ

Do I have to create an account to register for a webinar or purchase a video course?

Yes. You need create a free user account to register for educational events or purchase webinars. The account will allow us to track your purchases and verify the completion of learning modules to generate CPD certificates. Registering is easy and will only take a few minutes. 

What are the benefits of having a Learning Centre user account?

Once you’ve created your user account your user account will allow you to:

  • Manage your personal profile and update your contact details
  • Register for upcoming events at your convenience
  • Purchase pre-package videos from our Learning on Demand library
  • Watch previously recorded seminars and learn at your own pace
  • Access your CPD certificates at any time to verify completion of learning modules
  • Track your learning progress, including past seminars that you’ve attended
  • Download helpful handout material, even after you’ve completed learning modules 
  • Check receipts and invoices

When I try to create an account, I get a "multiple users with the same email account" message. What do I do?

  • This message means you may have already created an account using the same email address or that the email address is already in our database.
  • If you have forgotten the password associated with this account click "forget your password" to reset your account
  • If you no longer have access to that email address, please contact us at learningondemand@bchousing.org or 800-601-2715

How do I register multiple people for an event or webinar?

To register additional guests, select "add another person" before proceeding to payment.  This will allow you to add the contact details for each additional guest. You will need to repeat this process for each additional guest

Note: The name and email address for each additional guest are required to issue CPD certificates.

How do I cancel an event registration?

  • Log into your account
  • In your user account menu go to "events"
  • Next to the event you would like to cancel, click "update"
  • Select "cancel registration" and proceed
  • You will receive a cancellation confirmation email 

How do I change my contact details?

To update your contact details, including your email address, log in to your account and select “Information” from your account menu. This will allow you to update and save your account details

Your email address will be used to log into your account, send receipts, view certificates and other webinar details.

Where can I find past receipts or invoices?

  • When you register for an event or make a purchase, a receipt will be emailed to you. Your account will also store all your purchases
  • To access your receipts, log into your account and select "invoices" from your account menu
  • This will allow you to view, print, email or save copies of your receipts 

How do I change my password, or reset it if I have forgotten my password?

  • Go to the “Login” link at the top right corner of the website
  • Click on the “Forgot your password?” link underneath (you must follow this step even if you just want to change your existing password)
  • Enter your email address and an email will be sent with instructions on how to reset your password

If you forgot the email address associated with your account, click on "reset your password" at the bottom of the login page. You will be prompted to provide additional information to verify your identity