If you believe a decision made about you was wrong, you may ask the registrar to review it. Only the person who is the subject of the decision can request a review. Section 29.1 of the Homeowner Protection Act sets out which decisions can be reviewed and how the process works.
Types of decisions that can be reviewed
You may request a review of the following types of decisions:
Residential builder licensing
- A refusal to issue or renew a licence
- A suspension or cancellation of a licence
- Conditions placed on a licence
Owner builder authorizations
- A refusal to issue an authorization
- A suspension or cancellation of an authorization
- Decisions related to selling a new home as an owner builder, including:
- requests to sell sooner than the permitted period
- conditions placed on an early sale
Mandatory home warranty insurance
- Decisions related to selling a new home without mandatory home warranty insurance
Compliance and enforcement
- Compliance orders
- Monetary penalties
Note: This process does not apply to closed licences.
A residential builder licence is valid for one year. If it is not renewed within 30 days after it expires, it automatically closes.
A closed licence cannot be reviewed or reopened. The builder must apply for a new licence.
How to request a review
You must submit your request within 30 days of receiving the written decision.
Your request must:
- be in writing, and
- clearly explain the error you believe was made, or the reasons you are asking for a review.
You may use the Registrar Review Request Form or provide your own written request. Include any relevant documents or information that support your request.
Where to send your request
You can send your request for review by fax, mail, or email to:
Registrar
Licensing & Consumer Services
203-4555 Kingsway Burnaby, BC V5H 4T8
Fax: 604-646-7051
Email: [email protected]
If you send your request by mail, the envelope must be postmarked within 30 days of when you received the decision.
Withdrawing your request
You may withdraw your request for review at any time. To do this, send written notice to the registrar.
What happens after the review
After the review, the registrar may:
- uphold the decision (leave it unchanged);
- change part of the decision; or
- cancel the decision.
You will receive the registrar’s decision in writing, including:
- the reasons for the decision, and
- information about your right to appeal.
Appealing the registrar’s decision
If you disagree with the outcome of the registrar’s review, you may appeal to the decision to the Safety Standards Appeal Board.
You must file an appeal within 30 days of receiving the registrar’s written decision.